Job Description For

Desk Support Staff

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Job Descriptions

Office Clerk ENSCO Code : 411001 | MOHRE Code : 4110013 | Skill Level : 3 | Certificate : Required


Responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients, scheduling meetings, and serving drinks.




School Attendance Clerk ENSCO Code : 411002 | MOHRE Code : 4110023 | Skill Level : 3 | Certificate : Required


Handle clerical duties such as correspondence and filing. They monitor field trip permission slips and train student office workers and work closely with teachers and school counsellors to identify students with attendance issues or other problems.




Public Relations Clerk ENSCO Code : 411003 | MOHRE Code : 4110033 | Skill Level : 3 | Certificate : Required


Support the administration requirements of media relations specialists, and help them to create and administer a positive public perception for their clients. They assist with all the administrative duties including storing documents, answering phones, greeting clients, scheduling meetings, and serving drinks.




Secretary ENSCO Code : 412001 | MOHRE Code : 4120013 | Skill Level : 3 | Certificate : Required


Responsible for a variety of administrative tasks that help to keep an organisation running smoothly. They answer telephone calls, draft and send e-mails, maintain diaries, arrange appointments, take messages, file documents, organise and service meetings, and manage databases.




Typist ENSCO Code : 413101 | MOHRE Code : 4131013 | Skill Level : 3 | Certificate : Required


Operate computers to type and revise documents and compile material to be typed, such as correspondence, reports, statistical tables, forms, and audios. They read instructions accompanying material or follow verbal instructions to determine requirements such as some copies needed, priority and desired format.




Data Entry Clerk ENSCO Code : 413201 | MOHRE Code : 4132013 | Skill Level : 3 | Certificate : Required


Update, maintain and retrieve information held on computer systems. They prepare source data for computer entry by compiling and sorting information, process customer and account source documents by reviewing data for deficiencies and verify entered customer and account data.




Debt Collector ENSCO Code : 421401 | MOHRE Code : 4214013 | Skill Level : 3 | Certificate : Required


Compile debt owed to the organisation or third parties, mostly in cases when the debt is past its due date. They monitor outstanding loans, coordinate loan payoffs and follow up on agreed repayment plans.




Travel Services Clerk ENSCO Code : 422101 | MOHRE Code : 4271013 | Skill Level : 3 | Certificate : Required


Provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service. Duties include answering inquiries, offering suggestions, and providing literature about trips, excursions, sporting events, concerts and plays.




Bank Teller ENSCO Code : 421101 | MOHRE Code : 4281013 | Skill Level : 3 | Certificate : Required


Deal directly with clients of banks relating to receiving, changing and paying out money, or providing mail services. They are responsible handling deposits, withdrawals, transfers, and bill/loan payments; making out money orders, producing and cashing certified cheques; calculating and making foreign currency exchanges; processing loans and investments, and accurately processing routine transactions at a bank.




Travel Agent ENSCO Code : 422102 | MOHRE Code : 4221022 | Skill Level : 2 | Certificate : Required


Help people plan, choose and arrange their holiday package. They sell transportation, lodging, and admission to entertainment activities and offer advice on destinations, plan trip itineraries, and make travel arrangements for clients.




Travel Tickets Clerk ENSCO Code : 422103 | MOHRE Code : 4221033 | Skill Level : 3 | Certificate : Required


Provide service to customers, sell tickets and fit the reservation offer to customers' needs. They sell tickets for all events such as sporting, cultural and leisure activities and provide customers with information on offers and make the necessary arrangements.




Tourist Information Clerk ENSCO Code : 422104 | MOHRE Code : 4221043 | Skill Level : 3 | Certificate : Required


Provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service. They may make reservations, deliver tickets, arrange for visas, or contact individuals and groups to inform them of package tours.




Airport Check-in Agent ENSCO Code : 422105 | MOHRE Code : 4221053 | Skill Level : 3 | Certificate : Required


Check-in Airline passengers, manage baggage, including fragile, oversize, overweight and hazardous substances, manage problems and complaints within in an airport terminal and apply airport security within an airport environment.




Telephone Switchboard Operator ENSCO Code : 422301 | MOHRE Code : 4223013 | Skill Level : 3 | Certificate : Required


Establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.




Hotel Receptionist ENSCO Code : 422401 | MOHRE Code : 4284013 | Skill Level : 3 | Certificate : Required


Welcome and register guests in hotels and other establishments that provide accommodation services. They assign rooms, issue keys, provide information concerning the services provided, make room reservations, keep a record of rooms available for occupancy, present statements of charges to departing guests and receive payment.




Information Clerk ENSCO Code : 422501 | MOHRE Code : 4225013 | Skill Level : 3 | Certificate : Required


Prepare routine office correspondence, reports, claims, bills, or orders. They typically collect and record data from customers, staff, and the public.




Customer Service Clerk ENSCO Code : 422502 | MOHRE Code : 4225023 | Skill Level : 3 | Certificate : Required


Provide product and service information to customers and resolve or escalate complaints and issues. They propose corrective measures to pre-empt customer inquiries and deal with complaints.




Happiness Consultant ENSCO Code : 422503 | MOHRE Code : 4225033 | Skill Level : 3 | Certificate : Required


Guide customers and respond to inquiries. They provide guidance in matters related to the nature of inquiry and process transactions when required.





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